Terms of service
§ 1 Applicability
(1) Our deliveries, services, and offers are made exclusively in accordance with these General Terms and Conditions of Sale. These terms and conditions form an integral part of all contracts we enter into with our customers (hereinafter referred to as “Customer” or “Buyer”) regarding the goods we offer.
(2) Our sales staff is not authorized to enter into verbal agreements with the Customer that would amend or supplement these General Terms and Conditions of Sale.
(3) We sell only to customers of legal age. We reserve the right to verify this by telephone or using a software tool and to require proof of age upon delivery.
§ 2 Offer, Order Process, and Conclusion of Contract
(1) Offers and price information contained in brochures, advertisements, and other promotional materials are subject to change and non-binding.
(2) To order an item, please follow these steps:
a) Please select the item(s) you wish to order. This will add the items to your shopping cart.
b) To place your order, please open the “View Shopping Cart” window and verify that all information has been entered correctly. You can make corrections at any time by removing items or adding others.
c) Next, please open the “Enter Order Details” window and enter your billing address and, if different, your shipping address; the fields marked with an asterisk are required fields that we absolutely need to process your order. Please also specify which of the payment methods we offer you have selected.
d) Then, please confirm your order by clicking the “Place Order” button. This constitutes the submission of your order.
e) You will immediately receive a confirmation from us that we have received your order; as soon as we notify you whether and when we expect to be able to ship your items, we have accepted your offer. If an item is out of stock, we will note this; if, in this case, other items you have ordered are available, we will process the order for those items unless you provide us with different instructions. We will backorder items you have ordered that are out of stock—to the extent possible; if the backorder has not been fulfilled 14 days after our declaration of acceptance, you may cancel your order to that extent. Your statutory right of withdrawal remains unaffected, of course.
(3) The customer is bound by an order placed by him or her for 14 calendar days. We are entitled to accept the offer within this period. The time at which our acceptance is received by the customer is decisive for compliance with the deadline. The shipment of the ordered goods also constitutes acceptance.
§ 3 Prices and Payment
(1) Prices include the statutory value-added tax.
(2) Unless expressly agreed otherwise in writing, our prices apply ex our warehouse; we charge the amount calculated at the time of the order for shipping and packaging.
(3) Payments may only be made at our business premises or by bank transfer to a bank account specified by us. Technical staff, drivers, and field service employees are not authorized to collect payments.
(4) The buyer may only set off its own claims against our claims or withhold payments owed by it if its counterclaims are undisputed, have been legally established, or have arisen from the same contractual relationship.
§ 4 Delivery and Delivery Time
(1) Unless a fixed deadline or date has been agreed upon in writing, our deliveries and services must be performed within a period of two weeks.
(2) Should we fail to meet an agreed delivery date, the buyer must grant us a reasonable grace period, which in no case may be less than two weeks.
§ 5 Shipping
(1) Delivery of the goods takes place by shipment from our business premises or our warehouse.
(2) Shipping costs are to be borne by the buyer; they include the cost of transport insurance taken out by us.
§ 6 Warranty and Liability
(1) In the event of defects in the delivered goods, the buyer is entitled to the statutory rights, unless otherwise provided in paragraphs 2 through 4 regarding claims for damages.
(2) Claims for damages by the buyer due to obvious material defects in the delivered goods are excluded if the buyer fails to notify us of the defect within two weeks of delivery of the goods.
(3) Our liability for damages, regardless of the legal basis (in particular in the event of delay, defects, or other breaches of duty), is limited to the foreseeable damage typical for this type of contract.
(4) The foregoing limitation of liability does not apply to our liability for intentional conduct or gross negligence, for guaranteed characteristics, for injury to life, limb, or health, or under the Product Liability Act.
§ 7 Retention of Title
We reserve title to the delivered goods until the purchase price for these goods has been paid in full.